Category: administration

Assistant Front Office Manager – Ritz-Carlton – Riyadh Saudi Arabia

jobs at ritz carlton hotel riyadh saudi arabia
On: By: Admin

APPLY HERE

Job Description
Job Number 23020400
Job Category Rooms & Guest Services Operations
Location The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees’ absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

 

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

 

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

 

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

Purchasing Officer (Saudi only) – Centro Corniche hotel – Khobar Saudi Arabia

jobs at centro corniche hotel khobar Saudi Arabia
On: By: Admin

MORE INFORMATION
Ref:JB4626153
Job Description
We are currently seeking for passionate and dynamic Materials professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Purchasing Officer you are responsible for executing, completing and ordering all daily allocated and authorized purchase requests and order in line with hotel and storerooms needs, whereby your role will include key responsibilities such as:

• Complete all administrative procedures concerning allocated requests and orders
• Select best price quotations, ensure best quality for all received orders upon order allocation confirmation
• Query and clarify any concerns regarding received purchase requests data, concerning description, units, quantities and specifications directly with the initiating department
• Coordinate with buyers on all matters concerning allocated requests, best practices to process (quotes) and complete (delivery) within logical time period
• Check and ensure that all approved and authorized purchase orders are timely forwarded (faxed or delivered) to the concerned vendors
• Review and update all personally entered (locked) price quotations, supplier’s data and date validity
• Interact with vendors for new products available in the market to serve as possible alternatives for used products, inform concerned and request samples for onward testing purposes and provide proof that product is of same quality, but better price

Skills
Education, Qualifications & Experiences

You should be ideally having a bachelor degree with previous experience in Materials within a multi national group. Command of an international computer purchasing system software & previous Middle East experience are an essential. Good command of written and spoken English is a must, knowledge of Arabic language is an added benefit.

Knowledge & Competencies

The ideal candidate will be an analytical, pragmatic thinker with the ability to set policies and procedures. You are able to adjust priorities and manage time wisely in a fast-paced environment and maintain a fair, consistent set of standards. You are proactive and flexible, while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results

Front Desk Agent (Saudi only) – Al Reem Rayhaan hotel – Jubail Saudi Arabia

jobs at Reem Rayhaan hotel Jubail Saudi Arabia
On: By: Admin

MORE INFORMATION

Posted a month ago
Ref:JB4612072
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

Front Desk Agent (Saudi only) – Dana Rayhaan hotel – Dammam Saudi Arabia

jobs at Dana Rayhaan hotel Dammam Saudi Arabia
On: By: Admin

Ref:JB4615769
Job Description
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Skills
Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork

 

Assistant Marketing Manager – Hilton Jeddah – Saudi Arabia

Jobs at Hilton hotel Jeddah Saudi Arabia
On: By: Admin

MORE INFORMATION

JOB DESCRIPTION
A Casino Assistant Marketing Manager assists the Marketing Manager and the Marketing Director in designing, coordinating, directing and evaluating all of the Casino Marketing to formulate effective marketing strategies to achieve long term goals.

What will I be doing?

A Casino Assistant Marketing Manager assists the Marketing Manager and the Marketing Director in designing, coordinating, directing and evaluating all of the Casino Marketing to formulate effective marketing strategies to achieve long term goals. Specifically, you will be responsible for performing the following tasks to the highest standards:

Formulate effective marketing strategies to meet long term goals
Prepare yearly marketing budget
Develop and implement direct mail and telemarketing programs
Control the cost of all casino in house promotions which include room amenities
Control department expenses to achieve company objectives
Work with the department, casino and hotel staff to ensure that players are offered true five star service
Develop and review employees on a regular basis
Write and present major casino marketing summaries including Casino Business plan
Oversee limousine service
Keep up to date with the competitions offers and promotions
Comply at all times with Hilton standards and regulations to encourage safe and efficient Hotel and Casino operations
Complies at all times with regulatory, departmental and company policies, also with federal and local laws
Approach all encounters with guests and fellow employees in a friendly, service oriented manner
Must be attentive, friendly, helpful and courteous to all guests, managers and fellow employees and communicate in a pleasant, friendly and professional manner at all times
What are we looking for?

A Casino Assistant Marketing Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Must be able to convey information and ideas clearly
Must be able to work with and understand financial information data from various sources and consider, adjust or modify to meet the constraints of the particular need
Must be able to work well, maintain composure and objectivity in stressful, high pressure situations
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must be effective in handling problems in the workplace, including, anticipating, preventing, identifying and solving co-worker and guest problems as necessary
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

College degree preferred
Supervisory experience desired
Able to work evenings, weekends and rotating shifts
Criminal Background/ Credit Check
Casino license required

At your service agent wanted – Courtyard Hotel Riyadh Saudi Arabia

Jobs at Courtyard Hotel Riyadh Saudi Arabia
On: By: Admin

APPLY HERE

Jobs at Courtyard Hotel Riyadh Saudi Arabia
Jobs at Courtyard Hotel Riyadh Saudi Arabia

Agent-At Your Service
Job Description
Job Number 22136602
Job Category Rooms & Guest Services Operations
Location Courtyard Riyadh Diplomatic Quarter, Al-Hada District, Abdullah bin Huzafah, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY

 

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.

 

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you’ll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by Marriott.

Asst. Reservation Manager – Pullman Zamzam hotel Makkah Saudi Arabia

jobs at Pullman Zamzam hotel Makkah Saudi Arabia
On: By: Admin

APPLY HERE

jobs at Pullman Zamzam hotel Makkah Saudi Arabia
jobs at Pullman Zamzam hotel Makkah Saudi Arabia

Asst. Reservation Manager
Pullman ZamZam MakkahLocation Mecca, Makkah, Saudi ArabiaCategory Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & Pricing PULLMANPosted Date 06/10/2022Job Start Date : 01/11/2022Job Type Permanent Full-Time
Asst. Reservation Manager

We are looking for an Asst. Reservation Manager to be an effective member in Pullman Zamzam Makkah and a great assist to the Reservations department and help in the development of the hotel.

Being a Pullman employee means embodying and conveying the brand mindset through the values of open mindedness, forward thinking and drive.

 

What is in it for you:

ALL Heartist benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

 

To ensure a proper teamwork and supervise the reservation team at all times.
To ensure the all incoming and outgoing room reservation request are attended and handled as per the hotel standards and procedures.
To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel’s image and to increase revenue.
To recognize potential clients and to transmit information to the sales Department
To recognize VIP guests and to apply the concerned policies.
To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies.
To promote the Accor loyalty programs and the hotel promotions.
To ensure the privacy of the guests and the confidentiality of the information is respected.
To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own
To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recoding it.
To call Revenue Manager for advice in serious cases or if an approval is required.
To ensure that the Supervisor completes the arrival check for D+7 daily and counter sign the same after checking it.
To be fully aware of and to report all guest comments or complaints.
To ensure that telephone etiquette is properly used as per Sofitel standards.
To ensure a perfect knowledge of room types and rates structure among the reservation team.
To ensure the accuracy of all booking information entered in the PMS.
To ensure the Guest History records are accurately maintained and all recurring guest are pre-registered.
To ensure a perfect knowledge of the hotel configuration and products among the team members.
To ensure the achievement of Quality tools and yield Management performance with the reservation team.
To offer assistance at any time in the operation and monitor, highlight and suggest improvements on any dysfunction.
To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups.
To implement and follow up daily check lists.
To assist in securing external guest accommodation should an overbooking occur
To respect schedules, terms and deadlines as agreed with the management.
To ensure that all team members are aware of the outlet timings and promote the internal activities and events.
To conduct a daily line up briefing with the reservation team to recapitulate task and activity.
To attend any inter-departmental meeting using this opportunity to encourage the interactivity with reservation team and to review the operational standards and procedures.
To share daily activity highlights with the Revenue Manager, including internal and external guest opportunities.
To be an ambassador of the hotel, in and outside the work place.
To ensure uncompromising levels of cleanliness and maintenance through each employee’s responsibility.
To interview potential candidates and assist in new employees integration in liaison with HR department.
To create an atmosphere of high morale and happy working relationship among the staff.
To conduct staff evaluations and surveys.
To develop staff motivation and performance through action plans.
To become involved in staff retention and satisfaction.
To ensure training and regular “refresher” courses are conducted and attended as scheduled.

 

Your experience and skills include:

Proven experience in the same field
Excellent English Language
Excellent leadership and communication skills
Strong attention to detail, highly responsible, organized & reliable
Strong interpersonal and problem solving abilities
Ability to multi-task and work well under pressure

Your team and working environment:

Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in the spectacular Abraj Al Bait complex, directly adjoining Masjid Al Haram and the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This masterpiece offers the finest hospitality in Makkah, having 1315 elegantly appointed rooms and suites with extravagant amenities, two contemporary dining options and five-star-deluxe services filled with spirituality while enjoying direct views over the holy Kaaba.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

 

Rooms Admin Assistant – Ritz Carlton Riyadh Saudi Arabia

jobs at ritz carlton hotel riyadh saudi arabia
On: By: Admin

APPLY HERE

jobs at ritz carlton hotel riyadh saudi arabia
jobs at ritz carlton hotel riyadh saudi arabia

Rooms Admin Assistant
Job Description
Job Number 22171303
Job Category Administrative
Location The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia,
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests. Transmit information or documents using a computer, mail, or facsimile machine. Operate standard office equipment other than computers. Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software. Handle incoming and outgoing mail, including date stamping and distributing incoming mail. Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Enter and locate work-related information using computers and/or point of sale systems.

Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

receptionist wanted Hilton hotel and residences Riyadh Saudi Arabia

jobs at hilton hotel and residences riyadh Saudi Arabia
On: By: Admin

APPLY HERE

jobs at hilton hotel and residences riyadh Saudi Arabia
jobs at hilton hotel and residences riyadh Saudi Arabia

Receptionist – EMEA
LocationRiyadh, Ar Riyad, Saudi Arabia CategoryHotel Hilton Riyadh Hotel And Residence HOT089NU
Back to search results

Save
Email Facebook LinkedIn Twitter
Back to search results
JOB DESCRIPTION
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

 

What will I be doing?

As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary
What are we looking for?

Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous experience in a customer-focused industry
Completed high school certificate or equivalent
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Assistant Front Office Manager wanted – Hilton hotel Riyadh Olaya Saudi Arabia

jobs at hilton hotel riyadh olaya Saudi Arabia
On: By: Admin

APPLY HERE

jobs at hilton hotel riyadh olaya Saudi Arabia
jobs at hilton hotel riyadh olaya Saudi Arabia

Assistant Front Office Manager/ Pre Opening
LocationRiyadh, Ar Riyad, Saudi Arabia CategoryHotel Hilton Riyadh Olaya HOT08Q1X
Back to search results

Save
Email Facebook LinkedIn Twitter
Back to search results
JOB DESCRIPTION
An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

 

What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand’s loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
Act in accordance with policies and procedures when working with front of house equipment and property management systems
What are we looking for?

Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail
High level of IT proficiency
High level of commercial awareness and sales capabilities
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!