Category: makkah

Room Service Order Taker – Al Marwa Rayhaan Hotel – Makkah, Saudi Arabia

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Jobs at Al Marwa Rayhaan Hotel Makkah Saudi Arabia
Jobs at Al Marwa Rayhaan Hotel Makkah Saudi Arabia

Job Description

We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Room Service Order Taker you are responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action, aiming for the highest possible guest satisfaction. The role will include key responsibilities such as:

• Perform tasks as per instructions from the immediate supervisor and as per duty schedule
• Directly involved in the order taking and order placing process while dealing with guest requests and orders, courteously, efficiently and promptly
• Know all menus and on going promotions in the outlet by heart and gives recommendations to guests upon request
• Ensure proper appearance and grooming while on duty
• Answer the Room Service telephones, if and when required
• Make himself / herself familiar with all relevant issues concerning the Room Service
• Report cleanliness and maintenance issues to the immediate supervisor
• Attend regular training session in line with the departmental SOP’s i.e. guest care, product knowledge, grooming standards, telephone manners etc
• Flexible to work in other areas when required by the immediate supervisor
• Familiar with the company’s internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time

Skills

Education, Qualifications & Experiences

You should ideally have a degree / diploma in hospitality with preferable previous experiences in a similar role. Good English communication skills are essential. Computer Knowledge and additional language skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and a proactive individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Customer Focus
Adaptability
Teamwork

Front Office Agent – Swissotel – Makkah Saudi Arabia

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Swissôtel Makkah

Location Mecca, Makkah, Saudi Arabia

Category Rooms SWISSOTEL

Job Start Date : 01/03/2023

Job Type Permanent

“A passion for perfection”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

Swissotel Makkah description:

Swissotel Makkah is Swissotel’s first hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

Swissotel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram.

Summary of Responsibilities:
Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service
Greet, check in and settle guest accounts while ensuring all service standards are followed
Assist guests regarding hotel facilities in an informative and helpful way
Respond to each guest who approaches the Reception Desk
Drive rate through up-selling room brands
Follow department policies, procedures and service standards
Follow all safety policies
Other duties as assigned
Qualifications:

Proficiency in English (verbal and written), second language an asset
Previous customer related experience preferred
Previous PMS experience an asset
Computer literate in Microsoft Window applications an asset
Must be able to type 25 words per minute
Must possess a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position:

Physical aspects of the position include but are not limited to the following:

Frequent standing and walking throughout shift
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Swissôtel Hotels & Resorts

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

Electrical Engineer – Fairmont hotel – Makkah Saudi Arabia

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Fairmont Makkah Clock Royal TowerLocation Mecca, Makkah, Saudi Arabia

Category Engineering & Maintenance FAIRMONT

Job Start Date : 02/03/2023

Electrician

At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Guests and Visitors is an integral part of our operations. We take pride in our Engineering Department. This position requires a reasonably high level of knowledge and skill in Electrical and finishing equipment.

 

Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 858 rooms.

 

Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:

 

Perform scheduled PM Program for guest rooms & other areas of the Hotel.
To handle Audio/Video system and Equipment, which include repair and maintenance of Audio/Video equipment in the guest rooms and other related areas such as, inspect, repair and maintain LCD/TV, Back ground Audio System, Repair & Maintenance of Head End Equipment and Satellite Anita System and their all Auxiliary equipment /System and wiring etc.
To look and maintain any Digital or Electronic equipment or system installed in the Guest rooms or other related areas.
Maintain and repair all Audio/Video Equipment and Systems in the guest rooms and all related areas in accordance with the preventive maintenance procedures and standard guidelines.
Perform all repair work and all corrective maintenance work, reported by maintenance order/Royal service /or emergency R&M work by pager/Two way radio/Mobile phone etc.
Work very closely with Room Maintenance team and meet the entire job requirement.
Follow all job instructions given by Lead Guest Room and Supervisor/Engineer.
Follow duty schedule / any split duty and carry out any other assignment as Business demand.
Report any serious maintenance problem to his immediate supervisor.
Emergencies: – To be available for any emergencies and act in a professional manner to protect Hotel Guests, Staffs and preserve the Hotel Property and its system. Follow Hotel Crises plan.
Follow Hotel safety and security policies and procedures to ensure a clean, safe, and secure environment are provided.
Report work related accidents, or other injuries immediately upon occurrence to his supervisor.
Use proper equipment, wears appropriate personal protective equipment and use correct lifting procedures as necessary to avoid injury. Follow hazardous Material management program procedures for handling and disposing of chemicals etc. using material safety data sheets. Identify and correct unsafe work procedures or conditions and/or report them to Supervisor/Engineer. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Complete appropriate Fire and safety trainings and certifications to perform work tasks.
Ensure uniform, nametags and personal appearance are clean, hygienic, professional and compliance with Hotel policies and procedures.
Guest Relations: Address guests service needs in a professional, positive and timely manner. Welcome and acknowledge each and every guest with smile, eye contact, and a friendly verbal greeting, using guest’s name if possible.
Quality Assurance: Comply with quality assurance expectations and standards.
Develop and maintain positive and productive working relations with other employees and departments. Any job related complaints or grievances to be handled promptly with your Supervisor /Engineer or Department Head.

Qualifications:

 

Reasonably high level of knowledge and skill in Electrical
Minimum 2 years of schooling certificate in Electrical Trade
Candidate should have a minimum of two years experience in the same position with a trade certificate in Electricals
Knowledge of preventive maintenance procedures and use of test equipments

Physical Aspects of Position (include but are not limited to):

 

Constant standing and walking throughout shift
Lifting and carrying
Frequent kneeling, pushing, pulling, sitting
Occasional ascending or descending ladders, stairs and ramps

Health Club Receptionist – Fairmont Hotel – Makkah Saudi Arabia

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Fairmont Makkah Clock Royal TowerLocation Mecca, Makkah, Saudi Arabia

Category Wellness & Recreation FAIRMONT

Job Start Date : 02/03/2023

Health Club Receptionist

Fostering the health and wellbeing of our guests, visitors and Heartists is an integral part of our Fairmont Hotels & Resorts culture. As Health Club Receptionist, your commitment to wellness will inspire your team to deliver exceptional service – and your guests and members to pursue their healthy living goals and a memory to share.

 

Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka’aba. This 76-story hotel, one of the world’s tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed-with extravagant amenities and five-star services that allow for peaceful reflection and repose.

Summary of Responsibilities:
Reporting to the Health Club Manager, responsibilities and essential job functions include but are not limited to the following:

Consistently offer professional, friendly and engaging service.
Assist in all operations of health club and to have knowledge of all Fitness classes.
Assist guest with the use of fitness facilities.
Assist guests with product information and retail sales.
Provide guest information relating to Fitness Classes and special offers.
Assist the instructors with class bookings and managing the calendars.
Maintain stock levels and ensure all products are displayed as per standards.
Follow departmental policies and procedures.
Follow all safety and sanitation policies.
Reports any problems or questions to Health Club Manager/Supervisor.
Attends pre-shift briefings and handover to Supervisor/colleague at end of shift.
To report any equipment malfunctioning.
To report anything which may be a Health & Safety hazard.
Other duties as assigned.
Qualifications:

A passion for wellness
Previous experience in a luxury environment is an asset.
Ability to be flexible and work well under pressure in a fast-paced, changing environment.
Strong communication and interpersonal skills required with a professional appearance and demeanor.
Energetic individual who is able to prioritize to complete many diverse tasks concurrently.
Computer literacy in Office, Word, Excel is an asset.
Physical Aspects of Position:

Physical aspects of the position include but are not limited to the following:

Constant standing and walking throughout shift.
Occasional lifting and carrying up to 20 lbs.
Occasional kneeling, pushing, pulling.
Occasional ascending or descending ladders, stairs and ramps.

F&B Service Expert – Sheraton Hotel – Makkah Saudi Arabia

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Job Description
Job Number 23017834
Job Category Food and Beverage & Culinary
Location Sheraton Makkah Jabal Al Kaaba Hotel, Jabal Al Kaaba, Makkah, Saudi Arabia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts – to get it right for our guests and our business each and every time.

 

 

Hotel Cleanliness Supervisor – Four Points by Sheraton – Makkah Saudi Arabia

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Job Description
Job Number 23014004
Job Category Housekeeping & Laundry
Location Four Points by Sheraton Makkah Al Naseem, Third Ring Road Al Naseem District at Al Rajhi Mosque, Makkah, Saudi Arabia,
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY

Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.

 

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

 

Food and Beverage Manager – Doubletree by Hilton – Makkah Saudi Arabia

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JOB DESCRIPTION
A Food and Beverage Manager is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

What will I be doing?

As a Food and Beverage Manager, you are responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage all Food and Beverage Outlet operations
Maintain exceptional levels of customer service
Ensure compliance of brand standards
Recruit, manage, train and develop the Food and Beverage team
Manage guest queries in a timely and efficient manner
Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Develop menus with other members of Food and Beverage team
Accountable for monthly stock takes
Incentivise team members to maximize sales and revenue
Carry out annual and mid-year appraisals with Managers under your responsibility
Evaluate guest satisfaction levels with a focus on continuous improvement
Ensure communication meetings are conducted and post-meeting minutes generated
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?

A Food and Beverage Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Management and/or supervisory Food and Beverage experience
Able to meet financial targets
Ability to comply with all Food and Beverage brand standards
Ability to work under pressure
Excellent grooming standards
Willingness to develop team members and self
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Degree in relevant area
Passion for delivering exceptional levels of guest service

Chief Concierge – Hilton Makkah Convention hotel – Makkah Saudi Arabia

Jobs at Hilton convention hotel Makkah Saudi Arabia
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JOB DESCRIPTION
A Chief Concierge maintains an immaculate lobby and ensures consistently-delivered exceptional customer service to Guests, especially as service affects the transferring and storing of luggage.

What will I be doing?

As Head Concierge, you will maintain an immaculate lobby and ensures consistently-delivered exceptional customer service to Guests, especially as service affects the transferring and storing of luggage. The Chief Concierge interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
Ensure that all our individual customers and Groups receive fast, efficient and friendly service
Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
Ensure messages and faxes are regularly delivered throughout the day
Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
Maintain public areas and all equipment in immaculate condition
Communicate with Security regarding any unattended luggage
Greet all guests in public areas and rooms in a warm manner

What are we looking for?

Chief Concierge serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous customer service experience in a supervisory role
The ability to listen and respond to demanding Guest needs
Excellent leadership, interpersonal, personal presentation and communication skills
Accountable and resilient
Commitment to delivering a high levels of customer service
Ability to work under pressure
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

A passion for delivering exceptional levels of Guest service

Sous Chef – Hilton Suites Jabal Omar Makkah Saudi Arabia

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jobs at Hilton Suites Makkah Saudi Arabia
jobs at Hilton Suites Makkah Saudi Arabia

Sous Chef
LocationMakkah, Al Madinah, Saudi Arabia CategoryHotel Hilton Suites Makkah – Jabal Omar HOT08UWE
JOB DESCRIPTION
A Sous Chef will work closely with the Executive Chef to manage all aspects of the kitchen to deliver an excellent Guest and Member experience while managing food provisions, assisting with guest queries, and controlling costs.

What will I be doing?

A Sous Chef, will work closely with the Executive Chef to manage aspects of the kitchen to deliver an excellent Guest and Member experience. A Sous Chef will also be required to manage food provisions, assist with guest queries, and control costs. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage all aspects of the kitchen including operational, quality and administrative functions
Manage the provision of food to Food and Beverage outlets and taking action where necessary to ensure compliance with current legislation
Assist in positive outcomes from guest queries in a timely and efficient manner
Ensure food stuffs are of a good quality and stored correctly
Contribute to menu creation by responding and incorporating Guest feedback
Ensure the consistent production of high quality food through all hotel food outlets
Manage customer relations when necessary, in the absence of the Executive Chef
Ensure resources support the business needs through the effective management of working rotations
Support brand standards through the training and assessment of the Team
Manage the kitchen brigade effectively to ensure a well-organized, motivated Team
Control costs without compromising standards, improving gross profit margins and other departmental and financial targets
Assist other departments wherever necessary and maintain good working relationships
Comply with hotel security, fire regulations and all health and safety and food safety legislation
Report maintenance, hygiene and hazard issues
Be environmentally aware
What are we looking for?

A Sous Chef serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Relevant qualifications for this role
Excellent planning and organizing skills
Ability multi-task and meet deadlines
Strong supervisory skills
A current, valid, and relevant trade qualification (proof may be required)
A creative approach to the production of food
Positive attitude
Good communication skills
Ability to work under pressure
Ability to work on own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous kitchen experience in similar role
Passion for producing high quality food
Knowledge of current food trends
Proficiency with computers and computer programs, including Microsoft Word, Excel and Outlook

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

 

Head waiter – hilton Convention hotel Makkah Saudi Arabia

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jobs at Hilton Convention hotel Makkah Saudi Arabia
jobs at Hilton Convention hotel Makkah Saudi Arabia

Head Waiter
LocationMakkah, Al Madinah, Saudi Arabia CategoryHotel Hilton Makkah Convention Hotel, Jabal Omar HOT08JZT
JOB DESCRIPTION
A F&B Supervisor is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.

 

What will I be doing?

As a F&B Supervisor, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Head Waiter will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:

Manage guest queries in a friendly, timely, and efficient manner
Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
Ensure knowledge of menu and all products
Ensure mis-en-place is well stocked at all floor stations
Follow correct reporting procedures if faced with issues
Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?

A F&B Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude
Good communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Experience in Food and Beverage department and/or industry
Previous experience of cash handling
Knowledge of Food Hygiene Regulations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!