Category: marketing

Marketing Manager – Ibis Hotel – Jeddah Saudi Arabia

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ibis Jeddah City Center

Location Jeddah, Makkah, Saudi Arabia

Category Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & Pricing IBIS

Job Start Date : 02/03/2023

Job Type Permanent
Job Description
In this role, you will be responsible for managing and executing our digital and social media strategies to drive online sales, increase brand awareness, and engage with our target audience.

 

Job Description

Develop, contribute and manage the digital & social platforms

All strategies must be aligned with the Hotel’s brand image and culture. Provide cohesive analysis of market trends and competitive data to determine strategies that are up to date with current market and competitive conditions.

 

Duties and Responsibilities

· Propose, contribute and update new promotional content for each Hotel’s website

· Manage, propose and collaborate with property marketing to generate

social media content

· Research and analyse related market trends and competitive data for developing of effective marketing and social strategies

· Create electronic marketing collaterals for on-line and social usage

· Assist in the development and execution of marketing plans for website development, social media platforms, search engine marketing & online advertising

· Customize strategies and execute different marketing programs and digital campaigns for different hotel products

· Constant monitoring and reporting of the different platforms and programs for accuracies and efficiency of execution and sharing purposes

·Any other ad-hoc duties as assigned by the Head of Department

Work Experience
· Diploma in Marketing/ Marketing Communications or relevant

· 2 – 3 years’ experience in a similar role (media/digital/e-commerce)

· Resourceful with good attention to details and writing skills

· Proficient in MS Excel, MS Words, WordPress and Elamentor

· Experience in Video, Editing and Copywriting will be an advantage

 

Sales & Marketing Coordinator – Residence Inn – Dammam Saudi Arabia

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Job Description
Job Number 23037082
Job Category Sales & Marketing
Location Residence Inn Dammam, Prince Muhammed Bin Fahd Rd, Dammam, Saudi Arabia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY

Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

 

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

 

General Manager wanted Ritz Carlton Hotel – Jeddah Saudi Arabia

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Job Description
Job Number 23011911
Job Category Property Leadership
Location The Ritz-Carlton Jeddah, Al Hamra District, Southern Corniche, Jeddah, Saudi Arabia
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
About the property

Along Saudi Arabia’s western coast overlooking the Red Sea, The Ritz-Carlton, Jeddah carries on the tradition of this former palace by welcoming guests with attentive service and luxurious amenities. Addressing the wishes of both international and regional travelers, the hotel offers sea-view guest rooms and suites; restaurants highlighting local and global cuisines; a gentlemen’s spa and the city’s largest convention space.

About the position

The General Manager functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both Marriott International and property ownership. Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit and market share. Holds property leadership team accountable for strategy execution, and guides their individual professional development. The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of Marriott and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

Preferred:

• General Manager experience in Luxury property.

• Brand experience an advantage.

• Middle East experience preferred.

• Ability and willingness to work flexible hours including weekends, holidays and late nights.

• Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

JOB SPECIFIC TASKS

Business Strategy Development

Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott global strategic plan into one that can be executed on property.

Business Strategy Execution

Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.

Sales and Marketing

Works closely with Sales and Marketing team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Sales and Marketing team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; verifies that property leaders understand and leverage Marriott demand engines to full potential; augments guest preference for property through booking ease and quality interactions with sales force.

Talent Management and Organizational Capability

Creates a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement; coaches Executive Committee by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

Business Information Analysis

Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

Employee and Labor Relations

Verifies that all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees (“open door policy”); verifies that pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.

Revenue Management

Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; established revenue strategy that supports the hotel’s positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.

Owner Relations

Builds strong rapport with property owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.

Customer and Public Relations Management

Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (“PR buzz”).

Company/Brand Policy, Procedures, and Standards Compliance

Verifies property compliance with legal, safety, operations, labor, and Marriott brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.

 

Catering Sales Director – Riyadh Marriott Hotel – Riyadh Saudi Arabia

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Job Description
Job Number 23018569
Job Category Sales & Marketing
Location Riyadh Marriott Hotel, 8333 King Saud Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
JOB SUMMARY

 

Functions as the business leader of the property’s Catering Sales Department and manages the property’s reactive and proactive catering sales efforts. Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Provides day to day leadership to a team of on-property catering sales associates. Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property. Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute. Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Maintains accountability for verifying that the team maximizes revenue opportunities by up-selling and accurately forecasting (e.g., catering and group rooms) for all events.

 

CANDIDATE PROFILE

 

Education and Experience

 

Required:

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.

OR

• 4-year bachelor’s degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

 

Preferred:

• 4 year college degree.

 

CORE WORK ACTIVITIES

 

Managing Sales Activities

• Manages the catering sales efforts for the hotel including local and group/convention business.

• Solicits/books local catering business and develops group business.

• Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.

• Works with the management team to create and implement a catering sales/marketing plan addressing revenue, customers and market.

• Develops menus that drive sales.

• Assists with selling, implementation and follow-through of catering promotions.

• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels & Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).

• Coordinates and deploys catering sales resources on-property to establish pull-through and sustainment of catering sales strategies and selling solutions. Develops a close working relationship with operations to execute strategies at the hotel level.

• Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.

• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process.

• Performs other duties, as assigned, to meet business needs.

 

Building Successful Relationships

• Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.

• Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

• Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property.

• Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute.

 

Leadership

• Manages and directs the on-property catering sales managers to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective catering sales deployment strategies to grow market share.

• Partners with Human Resources (HR) to attract, develop and retain the right people in order to support the strategic priorities of the market.

• Creates effective structures, processes, jobs and performance management systems are in place.

• Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, addresses performance issues and holds staff accountable for successful results.

• Forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover.

• Keeps an active list of the competition’s best sales people and executes a recruitment and acquisition plan with HR.

• Supports tools and training resources to educate sales associates on winning catering solutions.

• Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.

• Identifies, trains and mentors catering sales associates.

• Transfers functional knowledge and develop catering sales skills of other discipline managers.

• Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department.

• Provides day to day leadership to a team of on-property catering sales associates.

 

Sales Manager (Saudi only) – Centro Salama hotel – Jeddah Saudi Arabia

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Ref:JB4627395
Job Description
We are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Sales Manager you are responsible to implement all sales activities and maximize business opportunities in your specific area of responsibility. The role involves implementing and executing all sales action plans and will include key responsibilities such as:

• Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts managerial and departmental executives for a comprehensive client servicing, achieving targets and maximum productivity
• Implement and execute all sales objectives and action plans to reach and exceed targets set
• Establish parameters, quotes and negotiate prices with customers for transient and group business in connection with the properties
• Promote and produce sales leads for Rotana within its respective areas
• Provide feedback on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail in its market areas
• Establish and maintain files of major accounts and assist Superiors in maintaining the accounts management system
• Ensure that selling strategies are adhered to during negotiations and maximize up selling opportunities whenever possible

Skills
Education, Qualifications & Experiences

You should be holding a degree in sales and minimum two years post graduate work experiences, ideally within the hotel industry. You must be a computer literate with excellent presentation skills and highly sophisticated communication skills, written and oral with proficiency in English is essential and any other language skills beside will be an asset.

Knowledge & Competencies

The ideal candidate will have a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results. In your daily business you show flexibility, display a high level of integrity and professionalism to both colleagues and clients. You are having a track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results

Sales Manager (Saudi only) – Reem Rayhaan hotel – Jubail Saudi Arabia

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Ref:JB4615238
Job Description
We are currently seeking for passionate and dynamic Sales professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Sales Manager you are responsible to implement all sales activities and maximize business opportunities in your specific area of responsibility. The role involves implementing and executing all sales action plans and will include key responsibilities such as:

• Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts managerial and departmental executives for a comprehensive client servicing, achieving targets and maximum productivity
• Implement and execute all sales objectives and action plans to reach and exceed targets set
• Establish parameters, quotes and negotiate prices with customers for transient and group business in connection with the properties
• Promote and produce sales leads for Rotana within its respective areas
• Provide feedback on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail in its market areas
• Establish and maintain files of major accounts and assist Superiors in maintaining the accounts management system
• Ensure that selling strategies are adhered to during negotiations and maximize up selling opportunities whenever possible

Skills
Education, Qualifications & Experiences

You should be holding a degree in sales and minimum two years post graduate work experiences, ideally within the hotel industry. You must be a computer literate with excellent presentation skills and highly sophisticated communication skills, written and oral with proficiency in English is essential and any other language skills beside will be an asset.

Knowledge & Competencies

The ideal candidate will have a guest and service oriented attitude, backed up by a pro active approach and a strong drive for results. In your daily business you show flexibility, display a high level of integrity and professionalism to both colleagues and clients. You are having a track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results

Assistant Marketing Manager – Hilton Jeddah – Saudi Arabia

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JOB DESCRIPTION
A Casino Assistant Marketing Manager assists the Marketing Manager and the Marketing Director in designing, coordinating, directing and evaluating all of the Casino Marketing to formulate effective marketing strategies to achieve long term goals.

What will I be doing?

A Casino Assistant Marketing Manager assists the Marketing Manager and the Marketing Director in designing, coordinating, directing and evaluating all of the Casino Marketing to formulate effective marketing strategies to achieve long term goals. Specifically, you will be responsible for performing the following tasks to the highest standards:

Formulate effective marketing strategies to meet long term goals
Prepare yearly marketing budget
Develop and implement direct mail and telemarketing programs
Control the cost of all casino in house promotions which include room amenities
Control department expenses to achieve company objectives
Work with the department, casino and hotel staff to ensure that players are offered true five star service
Develop and review employees on a regular basis
Write and present major casino marketing summaries including Casino Business plan
Oversee limousine service
Keep up to date with the competitions offers and promotions
Comply at all times with Hilton standards and regulations to encourage safe and efficient Hotel and Casino operations
Complies at all times with regulatory, departmental and company policies, also with federal and local laws
Approach all encounters with guests and fellow employees in a friendly, service oriented manner
Must be attentive, friendly, helpful and courteous to all guests, managers and fellow employees and communicate in a pleasant, friendly and professional manner at all times
What are we looking for?

A Casino Assistant Marketing Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Must be able to convey information and ideas clearly
Must be able to work with and understand financial information data from various sources and consider, adjust or modify to meet the constraints of the particular need
Must be able to work well, maintain composure and objectivity in stressful, high pressure situations
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must be effective in handling problems in the workplace, including, anticipating, preventing, identifying and solving co-worker and guest problems as necessary
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

College degree preferred
Supervisory experience desired
Able to work evenings, weekends and rotating shifts
Criminal Background/ Credit Check
Casino license required

Sales executive wanted – Hilton Jeddah – Saudi Arabia

Jobs at Hilton hotel Jeddah Saudi Arabia
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JOB DESCRIPTION
A Sales Executive analyses local market trends and competitor activity to generate new future business for the hotel.

What will I be doing?

As Sales Executive, you analyses local market trends and competitor activity to generate new future business for the hotel. Specifically, you will be responsible for performing the following tasks to the highest standards:

Analysis local market trends and competitor activity to identify new business leads
Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
Negotiate room rates/packages with corporate clients
Develop and implement creative local marketing channels, including social media channels
Prepare company contracts for the hotel in accordance with current business and pricing conditions
Work within current business strategies and recognising potential opportunities
Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
Attend Sales events, as required
Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
Answer customer queries in a prompt and professional manner
What are we looking for?

A Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure and under own initiative
Experience in a sales role with a proven track record to close a sale
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives